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Good Afternoon,
Thank you for your continued support. In light of the pandemic, everyone needs some good news!
The last four months have been one of the most unusual periods of time that I have ever seen in over 40 years of working experience. Surreal, actually.
If in December someone would have told me that we were two months away from travel being halted worldwide, hotels shuttering and a pandemic killing hundreds of thousands of people it would be hard to believe. Add to that scenario the addition of social unrest due to racial inequality making our path forward even more difficult. I probably would have dismissed them as just another doomsday conspiracy theorist. But the situation is real . . . very real.
This has been a difficult time for the hospitality industry . . . but our MGroup™ team has adapted to the new normal in an exceptional way.
Since March 12, the dedicated team of MGroup™ project managers, support staff, administrators and sales/marketing associates have worked from home, all over the world. We have conducted countless Teams video conferences with clients and we have maintained our relevancy. While the pace of projects has certainly slowed, our MGroup™ team has met the challenge and responded better than we thought possible.
Our June sales figures were compiled and reviewed by our Executive team on July 1st. The results were surprising, maybe even shocking.
MGroup's™ June sales were 14% above June 2019! Keeping in mind that 2019 annual sales were significantly higher than 2018 sales volume, this was a remarkable number. We are closing a higher percentage of our opportunities and focusing on the customer service and performance that will enable our clients to count on our MGroup™ team during these difficult times.
We sincerely thank our loyal customers for the fact that no MGroup™ team members have been furloughed, laid off or made redundant due to the COVID-19 pandemic.
What keeps customers coming back to MGroup™?
Perhaps it is because we offer a robust and redundant supply chain from multiple points of the world. Recently we supplied an order that came to us because the original vendor was closed due to COVID-19. We were able to move the order to our team in Croatia - a country largely unaffected by the COVID-19 pandemic. Poland, Malaysia, China and some US states as well as most of Spain, Italy and Portugal were closed - but we delivered on time and on budget.
Why? Because we had options for production that few other resources have.
Perhaps it is because we offer our clients solutions from countries not affected by high tariffs and duties. Our clients never have to worry about MGroup™ not being in compliance with all known tariffs and duties. The noose is tightening on suppliers circumventing the CBP guidelines on transshipping quartz products and kitchen/vanity cabinets from China. Tens of thousands of dollars of fines were paid on orders inspected in June 2020 by unscrupulous suppliers circumventing the law.
Our quartz and kitchen/vanity millwork products are produced in duty free or very low duty countries. Our revolutionary Ultracera®, a patent pending surface material, is free of any ADD/CV duties. We do not ship ANY product that currently has ADD/CV duties.
Learn more about our Ultracera® product here.
A hygienic, competitively priced surface material approved by most major hospitality brands. Perfect for keeping hospitality properties as clean and sanitized as possible.
Or, perhaps it is because our people are strong, have a will to find a way to satisfy our customers, and continue to build their trust in us.
And lastly, because our customers have not given up and are facing this new normal with a resolve to win. Many projects are moving forward, less than in the past, but enough for the best performing organizations to survive and prosper. Contact Drew Murray, our VP of Business Development, at Drew.Murray@mgroupcorp.com and let’s arrange a time to discuss how we can be a more relevant resource to your team.
Let’s join together in working to beat this pandemic!
With Sincere Appreciation,
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